Your 1800 number is a lot more than just a number it’s an asset to your organization. What are you doing to make the most of it?

Please find below are five hints for increasing the performance of your toll free phone numbers to help you increase revenue, retain customers and decrease costs.
Analyze the information

In contrast to a regular land line, your 1800 number is definitely a goldmine of information about your organization and buyers. Are you collecting, examining and using this data to observe, review, monitor and validate your company activities?

Otherwise you may very well be missing the key answers to your business issues.

Review and improve your call management setup

Take some time and audit your existing call management approach for your incoming telephone calls. Make certain the number is working and that it is connected to a valid number.

Ask yourself whether or not you are utilizing the most effective call handling approach for your organization. Are there any redundancies in how telephone calls are dealt with? Do you have any cracks in the system where your calling are slipping through?

By examining this you can boost customer satisfaction and lead capture while minimizing your telephone charges.

Take advantage of its functionality

Take advantage of the features that comes with your 1800 number. Filter phone calls from areas you never service to keep costs to a minimum. Transfer telephone calls to an alternate spot or cellular phone after hours to extend hours and days of operation and better utilize staff. Divert telephone calls on busy and no answer to a different answer point to make certain phone calls get answered and business is not lost.

Transfer a portion of telephone calls to various sites to free up resources and share the work load. Enable clients to determine where their calls are routed to steer clear of the trouble and charges involved with moving the call from one department to another. These are just some of the features that 1800 numbers possess.

Advertise the telephone number

The phone number by itself is not going to generate activity; you have to tell people about it. Get your number into the public eye by adding your telephone number on everything. You can put the telephone number on your company cards, website, letterhead, stationary, clothing, billboards, direct mail, vehicles, buildings, tv, print and radio advertising.
Missed call management

Identify and deal with missed telephone calls and convert them into answered calls. Use the reporting on the 1800 number to recognize exactly where and when you are missing phone calls.

When you have diagnosed the issue you can pick from a number of call completion solutions to ensure your leads are not going to your opposition.

A lot of organisations have asked me what sort of firms would find a 1300 number helpful.

Companies that apply various forms of marketing would certainly find 1300 numbers beneficial to their organizations. Their marketing and advertising mediums may possibly include tv, radio, letter box drops, billboards and magazines. These kinds of companies are actively investing money to generate sales.

Advertising and marketing is very expensive so anything that may support these folks in finding out what exactly is actually working and precisely what is not is of good value to these people.

A 1300 phone number will also be beneficial to tiny and average sized organizations. They can use 1300 phone numbers to effectively monitor their business.

Companies that have numerous sites across the nation will also find 1300 services to be extremely useful. These kinds of companies normally need assistance with setting up their 1300 number so that their incoming calls are directed to the correct destinations.

Businesses with multiple 1300 numbers can certainly use reporting to quickly allocate costs and monitor the effectiveness of each number.

The individual that does the marketing for a franchise has got to keep the franchisees satisfied which often is no straightforward task. The franchisees generally pay out a fee to the head franchise company and this includes funds for marketing and advertising. Some people often believe they don’t have sufficient sales calls for the cash they are giving the head office.

Reporting on the 1300 numbers will make it possible for the advertising and marketing executive to show the franchisees precisely how many telephone calls they are receiving in response to the marketing they are doing.

Whenever a company has a high volume of incoming phone calls then it is usually crucial that these people have visibility into these telephone calls. Just how much are these calls costing, which customer is calling the most, which agent is on the phone the longest and how much time is the average call duration?

All of this adds up to the expense of their 1300 number.

By checking these things and making improvements based on findings they can reduce repeat callers, reduce call durations and in turn lessen the cost of their 1300 telephone number.

With firms springing up all over the place, the need to buy an 1800 number has increased. 1800 numbers give your company a professional appeal plus they enable you to split your personal life from your work life. But exactly how do you get an 1800 number and precisely what features do you need?

The very first thing you should do is find a good supplier. There are lots of businesses on the net boasting to be the best toll free service suppliers. You have to do your research.

Some vendors charge flat fees while other vendors charge you only for the minutes used. Consider how much money you are prepared to devote for the service and go from there.

For a lot of people, all of the added features are desirable. Features such as telephone call waiting, telephone call overflow, time redirecting and call recording can be really useful for a firm.

These handy extras can be useful if you have the time and the will to find out how to employ them. For other people, these features are not essential and may even be difficult or irritating for new users. Many people just want a toll free phone number and that's it.

Decide what sort of plan you need and search for the options that you know you are going to use.

Search for good customer support. At times, establishing an 1800 number can be frustrating. So make sure that the provider you decide to go with has good technical support.
If you can, find a vendor that offers a no cost trial, as this allows you to test their service with no financial risk to you